You can trust our relocation services: Duty to provide information in accordance with Articles 13 and 14 of the EU General Data Protection Regulation (GDPR)

With this note, we comply with the legal obligation to inform you about how we handle your personal data, which we collect and store, if you make an inquiry with us as a prospect or as a customer in our contractual relationship. Personal data is information that relates to your person and that can be used to identify you.

You can find our privacy policy here.

We have concluded corresponding agreements as a processor within the meaning of the GDPR with subcontractors and service providers who have access to your personal data in any form during the execution of the order or could do so. We also take the necessary technical and organizational measures in-house to protect your data from unauthorized access, theft or loss.

Names and contact details of the person responsible, his legal representatives and - if necessary - the data protection officer:


Responsible: Heike Schwarz
Schubertstrasse 12, 40235 Dusseldorf, Germany
Tel: +49 211 36874 333

Basis and purpose of data collection:

Inquiry forms: The data is collected for the purpose of obtaining information and contacting the interested party. We follow the principle of data economy and only collect the most necessary data.

Interested parties in the offer phase: The data is collected as part of pre-contractual measures and for later fulfillment of the contract.

Contractual partner: The data is collected and documents are stored for the purpose of fulfilling the contract.

Free Visa Check: The survey is carried out for the purpose of providing a free service as part of pre-contractual measures.

Relocation Welcome Center: The survey is carried out for the purpose of providing a free service as part of pre-contractual measures.

Data categories:


Inquiry forms: Name, email address, company (optional). The data is limited to what is necessary to answer the request. The inquirer must necessarily disclose this data for his request.

Interested parties in the offer phase: Depending on the orientation of the request, the name of the interested party and their relatives, dates of birth, marriage data, nationalities, places of birth, degree / university, employer information, information on the employment relationship, salary information, address and registration data, email, mobile phone / Landline / telephone at work, driver's license, vehicle data.

Insofar as it is necessary for the submission of an offer, documents are also stored which the interested party voluntarily makes available, the scope of which is based on the document storage for contractual partners prior to the contract.

Contract partner: Name of the contract partner and the relatives, dates of birth, date of marriage, nationalities, places of birth, degree / university, employer information, information on employment, salary information, address and registration data, cell phone / landline / telephone at the place of work, account information, passwords, Schufa information , Tax ID and tax class, social security data driving license, vehicle data.

Depending on requirements, personal documents are also stored: copies of passports or IDs, residence permits / fiction certificates / visas, work permits, personal documents such as birth and marriage certificates, educational qualifications and associated legalizations / apostilles, job descriptions / employer information / employment contracts, curriculum vitae, health certificates, powers of attorney, Forms from the public authorities, notices from public authorities, documents on private obligations (e.g. for utilities or telecommunications), account contracts, insurance documents, social security documents, driver's licenses, Schufa information / rent debit certificates, move-in confirmations / confidential self-disclosure, personal housing profile, rental contracts, handover protocols, vehicle photos, porters ,personal invoices and receipts, moving and customs documents.

Free Visa Check: Name, date of birth, nationality, place of birth, degree / university, employer information, employment information, salary information. Without this data, an assessment of the status of the applicant for a work visa in Germany is not possible. Documents are not saved. If the inquirer wishes further processing of the request, he enters the status of an interested party in the offer phase.

Relocation Welcome Center: Name, email address. The data is limited to the recognition of the requesting party when using free services when placing an order.

Recipient of the data:

Inquiry forms: The data will not be passed on without the consent of the requester.

Interested parties in the offer phase: The data or documents may be passed on to public bodies such as immigration authorities, registration authorities, the Federal Employment Agency, diplomatic missions of the Federal Republic of Germany for the purpose of assessing the case. Insofar as offers from third-party private service providers, such as moving services, travel services or the like are part of the requested offer from Hello Düsseldorf, data will be transmitted to the provider, unless the inquirer expressly objects.

Contractual partners: Foreign representations of the Federal Republic of Germany (for residence permits in Germany), foreign representations of other countries in Germany (for business visas and work visas abroad), immigration authorities, Federal Employment Agency, registration authorities, bodies for professional recognition and chambers, utilities, telecommunications providers, body for the survey of the radio fee, banks, vehicle registration and driver's license offices, child benefit offices, family health insurers, health insurance providers, landlords / brokers, hotels / boarding houses, tax offices, language schools, insurance and brokers, tax consultants, freight forwarders, customs, private service providers according to customer requirements, e.g. cleaning companies, Craftsmen, auto repair shops. If the employer is the client of the relocation services with you as the beneficiary, the above

Free Visa Check: The data will not be passed on without the requestor's consent.

Relocation Welcome Center: The data is generally not passed on.

Duration of data storage:

All data and documents are stored, supplemented / updated and processed for as long as the purpose for which the data was collected requires. You have the right to set a specific deletion period. The deletion always takes place insofar as there are no conflicting statutory provisions and retention periods, e.g. according to the Money Laundering Act (5 years), commercial law (6 years) or tax law (10 years).

Right of providing information:

You have the right to request information about your data and documents that we store at any time.


Right to deletion, correction or restriction of the processing of personal data:

If stored data is incorrect or incomplete, you have the right to request correction or deletion. You can also request that the processing of your data be restricted if the accuracy of the data is disputed, the processing is unlawful or the underlying purpose of the processing is fulfilled.

Right to object and withdraw consent to processing:

You have the right to generally object to the processing of your personal data at any time. We will then no longer process the data.

You can withdraw your consent to process your personal data for a specific purpose at any time. However, processing remains lawful until the time of revocation.


Right to transfer:

You can have the stored data transferred by the person responsible to a third party named by you.


Right to lodge a complaint:

If you believe that the processing of your personal data is unlawful, you have the right to lodge a complaint with the supervisory authority.


Data sources:

Forms on the domain

Automated data analysis / statistics:

There is no automated data analysis, profiling, scoring or screening. Statistical evaluations for internal or advertising purposes are only created with anonymized data.

© 2020 | Relocation Services Heike Schwarz

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